Last updated: 7/11/2021
All information that is collected depends on your actions within the website. Your personal details such as your name, email, and contact number are retrieved for any future purposes when we need to contact you. In addition to this, any other analytical information required to improve Gennext will be collected.
We do not retain information more than it is necessary. We only store all information only until it is needed for the specific purposes it was collected for. This retention period may vary from different situations and requirements. Once the information passes the specific retention period, it will be securely disposed of.
We respect each and every one of your rights and privacy. You have the right to update your information and ensure that your personal data is accurate and up to date to avoid any misunderstandings. Furthermore, if any individual requests for their personal information to be removed we hereby follow the request as any website is bound by law to delete any user information if requested according to the GDPR (General Data Protection Regulation). By contacting Gennext through firstname.lastname@example.org you have every right to request your information to be updated or removed
We collect personal information such as your Name, Email, and Contact Number which is collected through the Contact Form that is provided on the website. For the contact form, the third-party software Typeform is used.
For chatbot integration, we have used a custom coded chatbot as well as a third-party integration Tidio. Chatbots are used to resolve any doubts or issues which the user has within the website. The chatbot would collect information according to the user’s situation to resolve any matters and information such as the user’s name, email, or contact number can be collected for Gennext to be able to contact the user if needed.
As analytics is an important part of a website, Gennext uses external third-party software from Google such as Google Search Console, and Google Analytics to collect, measure and analyze user information.
The information collected for Analytics through the website is known as ‘Log Files’. These files log user information when you visit Gennext and track all actions done within the website. All hosting companies do this as a part of their hosting services’ analytics.
These log files include information such as demographic information of the user, the browser type, number of clicks, Internet Service Provider (ISP), and date with a timestamp of when the website was accessed. We follow a standard procedure when all this information is collected and it will only be used for the required purposes. The main purpose this information is collected is to analyze what the user does to improve the user experience of the website for future visitors.
To measure Gennext’s analytics we use Google Analytics. The log files that are collected are used by these tools to give us an idea about how well the website is doing and what areas could improve for future visitors. Such information is valuable for Gennext to make sure all our visitors have a seamless experience within the website. The information collected is always protected in a standardized manner as both the third-party integrations and Gennext follow all policies to protect them.
Cookies, also known as browser cookies, are small encrypted text files located in the browser directories. These files help web developers to navigate within a website efficiently to help perform certain functions. Gennext does not use any cookies to get information from our users but as we use third-party integrations there can be instances where you would have to accept any cookies. Cookies are created when a user’s browser loads a particular website and the user information is stored in these to identify regular visitors to provide a customized experience. In addition to this, cookies regulate how ads, widgets, and other elements function on a website.
Gennext does not have any access or control over the cookies that are used by the third-party integrations. As we do not have any control, we kindly request you to refer to the respective policies of these third-party sources as it may include you about how their procedures take place. In addition to this, if needed, they too will provide instructions on how to opt-out from certain options.
These data protection regulations allow any individual to have easier access to the data that is collected and helps to manage their own information. According to these regulations, any user has the right to request to access, update and remove their personal information when needed. The full GDPR rights for individuals includes 7 regulations about the information that is collected,
Must be processed lawfully, fairly, and in a transparent manner.
Must be collected for only specified, explicit, and legitimate purposes.
Must always be the adequate amount that is needed.
Must be accurate and up to date.
Must not be kept any longer than necessary.
Must be processed in a manner that ensures the security of personal data.
If you have a request to make to Gennext regarding any of these regulations, please contact us at email@example.com. We will respond to you within one month of clarification of your matter. More information about the GDPR Rights can be accessible through https://gdpr-info.eu/.
One of the main concerns at Gennext is protection for children while using the internet. While we encourage parents to acknowledge and guide childrens’ activities on the internet, Gennext does not knowingly collect any personally identifiable information from anyone under the age of 13. If We become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
As we need to rely on consent as a legal basis for processing your information, a child would require consent from a parent. Therefore we may require parent's consent before we collect and use children’s information.